Quality Equipment at Your Doorstep
Hassle-Free Returns for Your
Peace of Mind
Return Policy
How to Initiate a Return
If you need to return an item, please contact us by email at randjmedical@gmail.com or call our office at 614-468-1093. Our team will be happy to assist you with the return process.
Items Not Eligible for Return
Please note that due to hygiene and safety reasons, bathroom items are not eligible for returns. We appreciate your understanding in maintaining the health and safety of our customers.
Lift Chair Policy
Custom-built Lift Chairs:
Custom-built lift chairs, including but not limited to those with upgraded or custom fabrics, heat and massage features, power pillows, footrest extensions, or left-handed control options, are non-returnable.In-stock Lift Chairs:
In-stock lift chairs are returnable at the time of delivery. Please note that the refund will be less a 20% restocking fee, as well as delivery and service fees. Once the technician leaves, the lift chair cannot be returned.
